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Inside Sales Representative

ABOUT US

Schupan’s 50-year formula for success has been simple: to treat their employees and customers as they would wish to be treated. Honored with various community-based and national awards, Schupan leads the list of top companies to work for and to do business with.

Please read the position description below and send us your completed application and resume if you're interested in a fast-paced, family oriented environment.

SUMMARY

The Inside Sales Representative explains technical product or service information to customers, and answers customer questions about our products and services. He or she provides quotations to customers, submits orders, follows-up on customer requests, and works with other departments to coordinate the sales process.

ESSENTIAL FUNCTIONS

  • Estimates and quotes prices, sales terms, and delivery dates.
  • Uses independent judgement to determine competitive pricing based on manufacturing costs, material availability, and other necessary information.
  • Sells and up-sells products.
  • Studies product information to acquire professional knowledge.
  • Monitors market conditions and trends.
  • Understands pricing and sales terms.
  • Accurately enters information (i.e. part numbers, bill of material, pricing, delivery, etc.) into business system, monitors orders daily to ensure accurate delivery to customers and follows up when necessary.
  • Builds strong relationships with both new and existing customers through efficient and courteous written and verbal communication.
  • Coordinates and documents development of internal and external manufacturing processes and maintains and organizes necessary detailed records regarding the progress of projects and deadlines.
  • Manages and coordinates daily work load.
  •  Assists co-workers and works with purchasing, accounting, and shipping and receiving departments to coordinate sales process.
  • Consistently complies with all safety and ISO quality procedures.

REQUIRED EDUCATION AND EXPERIENCE

  • 1 to 3 months related experience and/or training; or equivalent combination of education and experience in customer service or sales role.

PREFERRED EDUCATION AND EXPERIENCE

  • Some college coursework in a related field.

SKILLS AND ABILITIES

  • Familiar with use of inventory software, order processing systems, and Microsoft Office or similar software.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to understand and carry out instructions furnished in written, oral, or diagram form.
  • Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to write simple correspondence.
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