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IT Help Desk Administrator


This position is responsible for assisting employees with their computer software or hardware issues.

Essential Job Duties and Responsibilities

  • Other duties/responsibilities may be assigned and management retains the discretion to add, delete, or change the duties/responsibilities at any time.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, utilizing Help Desk tickets for tracking as needed.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of common computer operating systems and a wide variety of application software.

Core Competencies

Schupan & Sons, Inc. expects that all employees will possess these core competencies to perform their job duties successfully and to carry out the corporate vision:


Treat coworkers and customers as we wish to be treated; build trust by responding promptly to requests and needs; listen attentively to feedback and use information to improve service; maintain a team spirit; understand how individual role supports the team and affects overall business.


Lead by example with ethical, honest, and fair behavior; concentrate on doing the right thing every time; accept responsibility and hold ourselves and each other accountable.


Learn from mistakes; overcome obstacles by recognizing solutions; accentuate the positive and persevere in difficult or challenging situations.


Value the welfare of coworkers, customers, and the communities we serve; show kindness, caring, and a willingness to help others.


Embrace the differences and beliefs in others by showing respect and sensitivity; cooperate with others with a sense of teamwork, inclusion, and appreciation for the perspectives of others; support a harassment-free workplace.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

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